This phase is intended for usage by customers operating in stable environments with systems that are operating under reasonably stable loads.
If required, customers can open a support request online via their Customer Connect portal to receive support and workarounds for low-severity issues on supported configurations only.ĭuring the Technical Guidance phase, VMware does not offer new hardware support, server/client/guest OS updates, new security patches or bug fixes unless otherwise noted.
Customers are encouraged to use the Self-Help portal as priority. Support Services available are reduced where products are in the Technical Guidance Phase. Technical Guidance, if available, is provided from the end of the General Support phase and lasts for a fixed duration. During the General Support phase, for customers who have purchased VMware support, VMware offers maintenance updates and upgrades, bug and security fixes, and technical assistance as per the Support and Subscription Terms and Conditions. The General Support phase begins on the date of general availability of a Major Release (“GA”) and lasts for a fixed duration.
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